Kent County Council can focus more resources on frontline service delivery after deploying Microsoft 365 Copilot | Microsoft Customer Stories
Delivering essential services requires time and focus, yet administrative tasks often drain both. The Kent County Council story illustrates how Microsoft 365 Copilot streamlined their workflows, enabling them to allocate more resources to frontline service delivery. Read the story for a clear view of Copilot's real-world impact. Contact TechMeg for tailored advice on how Copilot can boost productivity in your organization.
What challenges did Kent County Council face before deploying Microsoft 365 Copilot?
The council faced resource and budget constraints, a growing population, complex resident demands, and administrative burdens that reduced efficiency.
How has Microsoft 365 Copilot impacted staff productivity at Kent County Council?
Staff have reported an efficiency gain of ten to thirty minutes each day, allowing them to focus on more meaningful work. This has led to improved job satisfaction and reduced stress levels.
What role do Surface devices play in Kent County Council's digital transformation?
The council deployed 6,500 Surface devices to enhance the user experience and support AI-driven applications. This deployment has resulted in a noticeable drop in help desk calls and has been well-received by staff, contributing to the council's sustainability goals.
Kent County Council can focus more resources on frontline service delivery after deploying Microsoft 365 Copilot | Microsoft Customer Stories
published by TechMeg
TechMeg is a boutique information technology services company located just outside of New York City in Bergen County, NJ. We provide a holistic approach to technology services, enabling organizations to focus on growing their business without the worries of being compliant, having the proper security policies and procedures in place, supporting a network infrastructure, desktop management and backup.
Our team has over 20 years of professional experience in customized application development, desktop and network support.
Being compliant and focused on security in today’s ever changing cyber landscape is extremely vital. We will perform a thorough assessment to find lapse security protocols and procedures, ensure system patches are up to date, provide user training, have a detailed disaster recovery plan, and more.
We believe that a project’s success, more often than not, is determined at its genesis. You can expect a level of professionalism, understanding and thought provoking questions from us to truly and fully understand your business requirements and needs.
Sign in with LinkedIn