Deliver Stellar Customer Service
Get a quick look at Microsoft Dynamics 365 Customer Insights and how it enables you to transform real-time customer engagement. Learn how to seamlessly unify transactional, demographic and behavioral data, and how AI-driven content recommendations can reshape your brand's customer journey. Watch the video.
What is Dynamics 365 Customer Insights?
Dynamics 365 Customer Insights is a tool designed to enhance customer journeys by uniting various data sources, personalizing marketing efforts, and leveraging AI capabilities like Copilot for real-time insights. It helps businesses understand their customers better by creating a holistic view through the integration of transactional, demographic, and behavioral data.
How does AI improve customer engagement?
AI enhances customer engagement by enabling businesses to deliver tailored experiences through real-time customer journeys. It allows for the automatic scoring of leads, personalized interactions based on AI-generated predictions, and the ability to create audience segments quickly. This ensures that the right message reaches the right customer at the right time.
What are the privacy features in Customer Insights?
Dynamics 365 Customer Insights incorporates consent data during the unification process and utilizes automatic data refresh to help organizations comply with privacy and security regulations. This approach ensures that customer data is managed responsibly while still enabling effective marketing and engagement strategies.
Deliver Stellar Customer Service
published by TechMeg
TechMeg is a boutique information technology services company located just outside of New York City in Bergen County, NJ. We provide a holistic approach to technology services, enabling organizations to focus on growing their business without the worries of being compliant, having the proper security policies and procedures in place, supporting a network infrastructure, desktop management and backup.
Our team has over 20 years of professional experience in customized application development, desktop and network support.
Being compliant and focused on security in today’s ever changing cyber landscape is extremely vital. We will perform a thorough assessment to find lapse security protocols and procedures, ensure system patches are up to date, provide user training, have a detailed disaster recovery plan, and more.
We believe that a project’s success, more often than not, is determined at its genesis. You can expect a level of professionalism, understanding and thought provoking questions from us to truly and fully understand your business requirements and needs.
Sign in with LinkedIn